Frequently Asked Questions
What is the inspiration behind Astra La Vistar designs?
🌟Our designs are inspired by the beauty and mystery of the cosmos. We aim to capture the essence of astrology, the stars, and the universe in each piece, creating apparel that resonates with those who feel a connection to the celestial world.
How do I care for my T-Shirt?
🗑️Washing Instructions
Follow these tips to keep your Astra tees as luminous as your Astrological chart and as bright as the Stars⭐!
1. Wash and dry inside out. This simple yet crucial step helps preserve your t-shirts.
2. Use low temperatures and gentle detergents. Avoid high heat to keep your shirts in great condition.
3.Minimize spin cycles. Excessive spinning can cause additional wear and tear.
4. Air dry whenever possible. If using a tumble dryer, keep your t-shirts away from heavy items like winter coats and blankets.
5. Iron inside out on a low heat setting. Protect the designs by starting with a lower heat setting.
What sizes are available for the T-Shirts?
👕We offer a wide range of sizes to accommodate everyone, from XS to XXXL, depending on the product. Please refer to our size chart on the product page for specific measurements to ensure the perfect fit.
Can I customize or personalize my apparel?
👚While we currently do not offer customization options, we regularly update our collections with new designs that reflect the beauty and diversity of the cosmos.
What is Astra La Vistar's return and exchange policy?
💱At Astra La Vistar, we want you to love your purchase. While our gear is typically non-returnable, we strive for 100% satisfaction. If something isn't right, please let us know.
⭐ Incorrect, damaged, or defective items are eligible for a full refund.
⭐ No refunds will be issued after 30 days from the purchase date.
For refund inquiries, contact us at support@astralavistar.com if you believe you are eligible.
Eligibility for a Refund:
⭐ Received product damaged or defective
⭐ Within 30 days of purchase
⭐ MUST be unused and returned in the same condition as received
Payments & Shipping
We’re here to make your checkout and shipping experience as smooth as a cosmic journey through the stars!
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What payment methods do we accept?
💳We accept a variety of payment methods, including major credit cards Visa, MasterCard, American Express, Shop & PayPal. We also accept other secure payment options depending on your region.
Is my payment information secure?
🔐Absolutely.
We use industry-standard encryption to protect your payment information. Your data is securely processed and never stored on our servers, ensuring your transactions are safe and private.
How can I apply a discount code to my purchase?
🎟️During checkout, you’ll see a field labelled “Discount Code.” Simply enter your code there, and the discount will be applied to your total. Please note that only one discount code can be used per order.
What is the shipping policy and how long does delivery take?
🚚 We aim to process and ship all orders within 5-7 business days. Delivery times vary based on your location, with domestic orders typically arriving within 5-7 business days. Shipping details and costs will be provided at checkout.
How do I track my order?
🖥️After placing your order, you'll receive an email with a tracking number once your package is shipped. You can use this number to track your order directly on our website or through the carrier’s website.